The Company had previously implemented a goal-oriented strategy to improve customer service quality and had acquired a certificate to recognise this.
On November 26, 2006, the Company DPD Latvija received the Hansabanka’s Annual Customer Service Award in the group of small and medium-size enterprises. This significant award was conferred during the Annual Management Conference organized by the Latvian Association for Quality and the Ministry of Economics.
The Management of DPD Latvija pointed out that the chosen strategy had been the correct one and that the received award proved it. Also, in the future, DPD Latvija will pay close attention to the quality of customer service.
The Chairperson of the Board of DPD Latvija Jūlija Moreva acknowledges: “The award proves that we are on the right track. The Company designated the year 2005 to be the year of customer service. A lot of effort and energy was invested to identify and organise the processes closely related to customer service. This award means that what we have done has been noticed and evaluated. Also, the increasing number of orders proves that we are able to offer services of high quality that are required by our customer”.
The Marketing and Sales Manager of DPD Latvija Ainārs Gilis says: “Our objective is to focus on the customer and customer service quality, not to just render any service for the lowest price. The Company DPD Latvija in 2006 acquired the ISO 9001:2000 certificate that requires a continuous monitoring and control of customer satisfaction levels. The surveys revealed that employees of the Customer Service Department and couriers are the most highly evaluated employees. It is particularly pleasing, because these are the people who establish the first contact with a customer and determine their understanding of the company’s services and their quality. Also, in the future, all customers who are concerned about the long-term stable and safe development of their businesses will be offered services of high quality, progressive and effective solutions and a constant striving for excellence”.
The Company DPD Latvija (previously well known as BIZPAK) is expanding its market share in the sector of express delivery services. DPD Latvija guarantees door-to-door delivery of letters, parcels, and other items, which means – next day delivery to any place in Latvia and the Baltic states as well as delivery to 20 different European Union countries. The Company DPD delivers items only by road transport.
About the Annual Award
Any company, organization or institution registered in Latvia can qualify for the Hansabanka’s Annual Customer Service Award providing that its products or services are meant for individuals, and that it has direct contact with the final consumer and where no less than 25 of its employees are involved in customer service. Large enterprises, where more than a 100 employees deal with customer service, and small or medium-size enterprises involving 25 to 100 employees in customer service are evaluated separately.
During the evaluation of the company, independent experts carry out customer surveys, perform several control purchases and analyse the approach to customer service established by the company as well as the rationale for its procedures and the achieved results.
„Baltic Logistic System - Latvija“ Intends To Leave Only One Brand
Management of courier services market leader company Baltic Logistic System -Latvija took a decision to abandon its current brand Bizpak and start transition to single brand DPD (Direct Parcel Distribution) in coming autumn. The company will be implementing re-branding process till 2008 January. During the period all company‘s vehicles, administration building, depots, documents and courier uniforms will be renewed and decorated with new DPD brand.
According management of the company, few reasons motivated the change of brand, first of all these are new business circumstances and changes in courier services market.
„Taking a decision to keep only one brand that will unite all our services we aim that all the Latvian businessmen that decide to develop their business abroad know that they can get all parcel delivery services from one hands – one services provider,“ said Julia Moreva, Managing director of Baltic Logistic System - Latvija.
According to him, providing services all over the Europe and beyond, the company can suggest wide spectrum of services that facilitate business development in new markets.
“Also, while demand for courier services and market competition increases, we have to make full use of the advantages provided by the international parcel distribution net,” said Julia Moreva.
Since 2002 Baltic Logistic System - Latvija belongs to the one of the biggest in Europe parcel distribution net DPD that connects more than 30 countries. Currently the net is represented by 15 different brands.
“Such situation also prompted the decision to move to the single brand DPD. This would help to increase awareness of the net and companies that belong to it in both local markets and Europe,” said Julia Moreva.
Till now company Baltic Logistic System - Latvija suggested services under both Bizpak and DPD brands for its clients. In the future only DPD brand will be used in the title of all services. According Julia Moreva, this will facilitate company’s communications. She emphasises that event after changing the brand the company will keep on its main business principle – to provide quality and reliable parcel delivery services in the same time simplifying client service procedures.
In coming autumn companies Baltic Logistic System - Eesti and Baltic Logistic System - Vilnius will start re-branding process, too. These companies established in Tallinn and Vilnius also belong to DPD net.
About DPD
Responsible for transporting over 1.4 million parcels a day in a seamless international network, DPD is one of the leading logistic services suppliers in Europe. Based in Aschaffenburg, Germany, the company offers an array of services, ranging from Cash on Delivery to individual, tailor made products for procurement logistics. DPD services around 200,000 customers, with over 470 depots in 31 European countries with a fleet of 13.500 vehicles. GeoPost, which owns Baltic Logistic System - Latvija, holds an 83.32% stake in DPD.
Fast, cheap and secure – guarantee of your customers full satisfaction
DPD Guarantee is the European service by road transport. Thanks to guarantee of delivery in time, DPD Guarantee service is an economical alternative to the air and express transportation service. Fast, cost effective and secure - guarantee your customers full satisfaction. If delivery terms and conditions are not fulfilled, Bizpak/DPD guarantees return of service cost.
DPD Guarantee service benifits:
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The parcel delivery is guaranteed on a fixed day to a selected European country always before the end of the working day.
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DPD Guarantee is an economical alternative to air and express transportation service. With DPD Guarantee you can plan your business more efficiently. Guaranteed delivery terms assures realization of your business plans.
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DPD GUARANTEE - TERMS OF DELIVERY
DPD GUARANTEE - DELIVERY PRICES
www.dpd.com
